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Accessing open tickets

I'm really new to web help desk. I have a tech that can not open any tickets, when he clicks on the same link as me. it takes him to the submit a ticket page. I do have him set up as a tech with the same.permissions

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Accepted answers

percyplant

Looks like your tech is using the client username and password.

make sure that their client username is not the same as their tech username, unless you link the tech to the client.

All comments

percyplant

Is his tech account linked to his client account? Sound like he is logging on as client. Also there are two interfaces, the client interface and the tech interface, you may have to toggle between them using the blue man icon in the top right of the page. If you don't see the toggle icon then the tech is not linked to the client account.

Chris

ndaily

I do not have a blueman on my techs

percyplant

Looks like your tech is using the client username and password.

make sure that their client username is not the same as their tech username, unless you link the tech to the client.

ndaily

thank you