Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Does update Action Rule trigger on create?

I created an Action Rule that is set to "Evaluate on all ticket updates" and " only if criteria did not match before the Ticket was updated"

Will this rule ONLY trigger on updates, or will it also trigger when a ticket is created?

Find more posts tagged with

Accepted answers

All comments

It should trigger on ticket creation too.

They should do fine as long as you do not use status as part of the criteria.

Quick Links