Is it possible to hide a service request type from technicians? Or to mark it as inactive?
If we delete it, it will cause issues with reporting.
I was able to hide an old request type by creating a company name called NULL and assigning the request type to this specific company ( an option within each request type). No location or tech group is associated with this company name and this effectively hides the request type. The only place that the old request type shows up is in the ticket search and reports areas.
Not as clean as I would like but it works.
