I am having an odd issue with my volume alerts. We use Cherwell for the ticketing software and they Service Desk team wants Solarwinds to send emails to a specific address for Event Management and Ticket Creation. They have asked for a specific format for these emails. The odd thing is, my Node Down alert and Hardware Errors alerts send the custom properties in the requested format fine, but when I try to send my Volume (Disk Space) alerts, the email acts up. I will post some examples.Please let me know why this is happening only on my Disk Space alerts?
Alert Format 1 - Does Not Work
{#01} ${N=Alerting;M=AlertName}
{#02} ${N=Alerting;M=AlertID}
{#03} ${NodeName}
{#04} ${N=Alerting;M=Severity}
{#05} ${N=SwisEntity;M=Status}
{#06} ${N=SwisEntity;M=CustomProperties.Agency}
{#07}
{#08} ${N=SwisEntity;M=FullName}
{#09} ${N=SwisEntity;M=VolumeSize}
{#10} ${N=SwisEntity;M=VolumeSpaceAvailable}
{#11} ${N=SwisEntity;M=VolumePercentAvailable}
{#12} ${N=Alerting;M=AlertTriggerTime;F=DateTime}
{#13} ${N=SwisEntity;M=CustomProperties.City}
{#14} ${N=SwisEntity;M=CustomProperties.County}
{#15} ${N=SwisEntity;M=CustomProperties.Site}
{#16} ${N=SwisEntity;M=CustomProperties.Address}
{#17} ${N=SwisEntity;M=CustomProperties.Comments}
{#18} ${N=SwisEntity;M=CustomProperties.ContactName}
{#19} ${N=SwisEntity;M=CustomProperties.Contact_Phone}
{#20} ${N=SwisEntity;M=CustomProperties.Critical}
{#21} ${N=SwisEntity;M=CustomProperties.Extended_Hours_Site}
View full device details here: ${N=SwisEntity;M=DetailsUrl}.
Alert Format 1 Email Result
{#01} - Low Disk - Warning 10% DAT-MSQ01
{#02} 313
{#03} dat-msq01.agency.ok.local
{#04} Warning
{#05} Up
{#06} ${N=SwisEntity;M=CustomProperties.Agency}
{#07}
{#08} dat-msq01.agency.ok.local-E:\ Label:Software and Data 6ED5636F
{#09} 360.0 G
{#10} 22.9 G
{#11} 6 %
{#12} Tuesday, October 1, 2019 12:41 PM
{#13} ${N=SwisEntity;M=CustomProperties.City}
{#14} ${N=SwisEntity;M=CustomProperties.County}
{#15} ${N=SwisEntity;M=CustomProperties.Site}
{#16} ${N=SwisEntity;M=CustomProperties.Address}
{#17} ${N=SwisEntity;M=CustomProperties.Comments}
{#18} ${N=SwisEntity;M=CustomProperties.ContactName}
{#19} ${N=SwisEntity;M=CustomProperties.Contact_Phone}
{#20} ${N=SwisEntity;M=CustomProperties.Critical}
{#21} ${N=SwisEntity;M=CustomProperties.Extended_Hours_Site}
View full device details here: https://sw.ok.gov:443/Orion/NetPerfMon/VolumeDetails.aspx?NetObject=V:1354.
Alert Format 2 - Does Work
1 ${N=Alerting;M=AlertName}
2 ${N=Alerting;M=AlertID}
3 ${NodeName}
4 ${N=Alerting;M=Severity}
5 ${N=SwisEntity;M=Status}
6 ${N=SwisEntity;M=Node.CustomProperties.Agency}
7
8 ${N=SwisEntity;M=FullName}
9 ${N=SwisEntity;M=VolumeSize}
10 ${N=SwisEntity;M=VolumeSpaceAvailable}
11 ${N=SwisEntity;M=VolumePercentAvailable}
12 ${N=Alerting;M=AlertTriggerTime;F=DateTime}
13 ${N=SwisEntity;M=Node.CustomProperties.City}
14 ${N=SwisEntity;M=Node.CustomProperties.County}
15 ${N=SwisEntity;M=Node.CustomProperties.Site}
16 ${N=SwisEntity;M=Node.CustomProperties.Address}
17 ${N=SwisEntity;M=Node.CustomProperties.Comments}
18 ${N=SwisEntity;M=Node.CustomProperties.ContactName}
19 ${N=SwisEntity;M=Node.CustomProperties.Contact_Phone}
View full device details here: ${N=SwisEntity;M=DetailsUrl}.
Alert Format 2 Email Result
1 - Low Disk - Warning 10% DAT-MSQ01
2 313
3 dat-msq01.agency.ok.local
4 Warning
5 Up
6 Multi Agency - 000
7
8 dat-msq01.agency.ok.local-E:\ Label:Software and Data 6ED5636F
9 360.0 G
10 22.9 G
11 6 %
12 Tuesday, October 1, 2019 12:41 PM
13 Oklahoma City
14 Oklahoma
15 OMES Lincoln Datacenter
16 ISD
17
18
19
View full device details here: https://sw.ok.gov:443/Orion/NetPerfMon/VolumeDetails.aspx?NetObject=V:1354.
