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Track IT Projects

Hello all. I see there have been a few posts about tracking IT Projects but I don't see a definitive answer to this request. Is there a way to track IT Projects?

Here are the posts I am referring to:

https://thwack.solarwinds.com/message/279214#279214

https://thwack.solarwinds.com/message/260647#260647

Thank you for any help you can give - EDwelly

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Accepted answers

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it27

You can accomplish this with parent/child relationships. Create a parent ticket for your overall project. Create child tickets, linked to the parent ticket, for each stage or task of the project.

edwelly

Thank you for the reply. I appreciate your suggestion. While this is a work around, I really don't understand why most ticket systems do not include the option for Projects. It doesn't seem like it would be something that hard to do. Just another option like Incident or Problem.

adutoit1

Hi there,

Forgive my ignorance, but how do you create this parent and child relationships?

I know this can be achieved by marking the parent ticket as a "Problem" and the child tickets as "Incidents". However, Is there a way to do it on "Service Request"?

Appreciate your assistance.

sbaskerville

I am also interested in how to manage this. Where do you link tickets parent/child?

sbaskerville

did you ever figureout how to link the tickets?

kellytice

You go into a a ticket. The ticket you go into will be the CHILD ticket when we're done.

side note: I believe it needs to have a Ticket Type of "Service Request" - not an "Incident" or "Problem"

Once in the ticket, look up on the upper right.

There is a little sideways "Requests" option up there...click that, then hit "search" and it will show you a list of other tickets.

Click the "Link" button for the ticket that you want to be the Parent.

Save the ticket.

Now, from within either ticket you can see the relationship - there will be a little section for "Linked Parent Ticket" or "Linked Child Tickets" depending on which one you are in.

WHD_parent-child linking.png

adutoit1

Hi Sbaskerville,

Yes I did.

You need to mark your main or Parent ticket as a "Problem":

Screenshot 2017-08-10 14.41.42.png

Then open the ticket (Child) you want to link to the Parent ticket and click on "Problems" tab:

Screenshot 2017-08-10 14.42.49.png

Next, click "Search" and choose the "Problem" (Parent) ticket:

Screenshot 2017-08-10 14.43.02.png

And your done.

Any updates you make to either ticket will reflect on the other.

Hope this helps.