Hi
I hope you can clarify please
i am about to download the free trial.
I’d like confirm
1. that the tickets allow time to be tracked against them and
2. the reports can be extracted by client of the break down of time per ticket for billing
3. It would be really appreciated if you could describe the billing feature please or refer me to doco please
eg report...
customer jones
Ticket 1233 fix disk issue
John - investigated 1 hour
Fred - rectified. 1 day
customer andrews
Etc
something like that? Can it be reported?
can they be emailed to customers?
can customers login and review?
thanks
