Hello Everyone, I am trying to make it so either a specific tech permission group or tech group can not generate their own tickets, does anyone had any ideas with this or experience with doing this? Any help would be greatly appreciated.
I don't think that is is possible to not allow a tech to open a ticket. If it were possible it would be under Settings > Techs > Tech Permissions.
What is your use case or the action(s) that you are trying to limit?
Well my Technology department has it as many do I imagine where the clients need to submit a ticket in order for us to work on devices but some are being difficult about it and techs are creating tickets for them so they don't have to. I want to take away this ability that way they can not make their own tickets to force peoples hand to follow the workflow.
It sounds like you need to shift your culture so that people (techs and clients) are following your processes. You could try to do a report on who is opening tickets and use that data to work with the techs that are not following the procedure.
On the bright side, at least your techs are entering tickets for the work they are doing. Best of luck.
