We are new to WHD. There are only 2 of us that are techs. How do I set this up so that when my users open a ticket we both get an email that a ticket has been opened?
See here, Configure ticket options - SolarWinds Worldwide, LLC. Help and Support
can to help you.
I created a Exchange user called helpdesk and set it to forward all emails to the assigned tech group. So we who are only two as well get a copy of all helpdesk tickets. However as technicians you will be if you follow the documentation see where you can setup email and how it is to be used, to both clients and techs.
