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LDAP (AD) Password complexities

We are trying to figure out why our test users can not log into the Help-desk after successful importation via AD. I stumbled on an older article javax.naming.AuthenticationException: Invalid credentials for user - SolarWinds Worldwide, LLC. Help and Support and it says A valid passwords may contain only the characters a-z, A-Z, 0-9, period (.), dash and underscore ( _ ). Is this still a thing or do we have something wrong? We changed the password from a less complex which included a "$" to a simple one barely squeaking by the domain settings without that and it works. I can't wrap my head around 12.5.1 WHD doesn't support ! @ # $ % ^ & * ( ) + = ~ ` in passwords as most of our users have these in there passwords....

Thanks!

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csmith6

While I am not certain what else may be happening, I believe your research on your issue may have taken you down an incorrect path somehow. Those characters work in passwords used within my organization.

It looks like the document you referenced is for much older versions of WHD.

FormerMember

That is the interesting thing. If I change our test user back to a difficult password there is no access, simple password and it works. I'll raise a ticket and see what they say.

fluffy_midnight

That article you linked is for versions prior to 12, these special characters should now work with no issue.