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Tech Group is blank

I'm getting tickets created with a Tech Group assigned. They appear to be tickets Techs create and assign to themselves. How can I force a Tech Group? How can I add a Tech Group to the tickets already created?

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web_help_desk

Accepted answers

b3bt459

Never mind, I found it.. I had Request Types with out a Tech Group Assigned.

All comments

brett.holzhauer

b3bt459

I can try to assist here. What is this regarding?

b3bt459

Sorry I thought I was in the WebHelp forum. Any how, My question is in regards to WebHelp.

brett.holzhauer

Not a problem! I went ahead and threw the tag on there

b3bt459

Never mind, I found it.. I had Request Types with out a Tech Group Assigned.