User Assignment

dongoodwin

Hello all, the rule at our company is, if you respond to a ticket first, it's yours.

Problem that I am having with that is the techs forget to assign themselves.

I tried setting a process that checks the ticket notes and to check if the assigned field was blank to assign that tech from the notes.

I set cascade on for the process but it only works on my tickets (Tech-Admin), Other techs have responded first on a ticket and it doesn't assign them.

Hopefully someone has an answer for me.

Thanks in advance

typhoon87

I would think this is a limitation of the Action Rule - Actions, you must manually choose a tech in the assign to. If you could can you share a screenshot of the "actions" tab of that rule? be sure to blot out anything confidential.