Solarwinds Information Service - Enable for External API Access

I've recently installed the Orion SDK and I want to be able to use the SWIS from various machines on our network.

I think I need to change the config file so the tcp service on 17777 isn't bound to only localhost any more (hence enabling remote access) but I can't find any documentation on how to do it in the latest NPM/APM version (APMv5??). I found this old knowledgebase link but does anyone have anything more up to date?

http://knowledgebase.solarwinds.com/kb/questions/1992/How+to+change+the+host+name+used+by+the+Orion+SDK+to+connect+to+the+SolarWinds+Information+Service+%28SWIS%29

Thanks,

Henri

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danielleh

Hi Henri,

I've passed this on to our Dev and ID teams. Thanks.

Danielle

aLTeReGo

The information service runs on TCP port 17777 and is bound to all IP interfaces by default, not only localhost. The information service allows Additional Pollers and Additional Web Servers to communicate with the Orion server remotely which is why it's bound to all IP addresses on the Orion server.

henricook

This is strange, i am trying to add the service through the WCF test client with the URL

orion:17777/SolarWinds/InformationService/OrionBasic

and i'm not getting anything back it says could not find metadata/a service endpoint? I also get a strange closure when telnet'ing to that port from non-localhost - is there anything i can check?

Edit: On our network the box is obviously called 'orion'

henricook

Even if I prefix this with a net.tcp:// it doesn't pop anything up - any ideas?

aLTeReGo

Have you run netstat on the Orion server and validated TCP Port 17777 is bound to 0.0.0.0? Have you tried using the IP address instead of the hostname to connect to the server? Lastly, are there any firewalls, or access control lists between your client and the Orion server that could be blocking TCP port 17777?

henricook

I was trying to use 17777 because i'm in the .net wcftestclient, however i can connect to 17778 using wcfstorm client lite. The only problem is when i execute an SDK example command (VBClient) using the wcf storm test client (Calling QueryXml with the 'query' field value of SELECT TOP 1 A.AlertDefID, A.ActiveObject, A.ObjectType FROM Orion.AlertStatus A WHERE A.Acknowledged=0 ORDER BY A.TriggerTimeStamp DESC) I get the following error back from the 17778 service method call.

Invoking QueryXml

Elapsed : 2.0246644 sec

No connection could be made because the target machine actively refused it 127.0.0.1:17777

A netstat on the orion box shows 0.0.0.0:17777 as listening

If I run the command without specifying a username and password manually in wcfstorm client lite I get a 'username/password must be provided' style error - so the service does return results other than 'cannot connect to 0.0.0.0:17777'

Best,

Henri

tdanner

That kb article only applies to NPM 10.1 and earlier. More recent versions of NPM handle this automatically.