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Linking similar tickets

Hi All,

we are currently going through the process of setting up Web Help Desk and wanted to know if there was a way of linking tickets that all share a commom thread, At the moment, I have tried and can link a service request to a problem etc. but what happens if we get mutiple clients e-mail in creating new tickets and they all appear to be linked to a similar cause .. is there a way that these tickets can be bundled together so that we can see that they are all part of a single cause

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peter.kruty

Hi David,

this is existing Feature Request. Please go ahead and vote and also comment on this FR here http://thwack.solarwinds.com/ideas/2186. This will help us to make a decision about this feature.

Thanks,

Peter

bemery

Have you explored the merging tickets option?