Force password change

Question

We are getting ready to test the SW Helpdesk prior to going live. I bulk imported about 4000 client accounts but was unable to grab passwords (from a previous helpdesk product) so they all have the same generic password. Is there a way to force a password reset when a client logs into the portal for the first time?

Thanks.

Susan

patricks1 · Answer

Because these are customers - schools - that are not in our internal AD. They maintain their own AD environments.

Susan

typhoon87 · Answer

If you have that many clients why are you not pointing WHD to your AD or LDAP solution and pulling in users. Managing it in the product would require another potentially different password from their network logon.