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Change Management process not defined

Hi All,

We have been working on WHD for a while now and have implemented Change Process, however unable to differentiate between a Service Request or change as Change Requests are not categorized separately. Is there a possibility to have Ticket Type as Change Request like we have Incident, Service request and Problem?

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Accepted answers

All comments

rickstevens

You cant change the ticket types, but you can report seperately on reequest types. We don't use the ticket type at all, and everything for us is setup as a request type (Service Request, Change Request, Incident, Problem etc) its quite easy then to differentiate between them all

rodegard

There are some feature requests open for voting that address the change management topic.