Rule Alerts Stopped Sending Emails and Executing All of a Sudden

I have several rules setup for various events, and the result is to send an email. For some reason all of a sudden the rules stopped firing and emails stopped as well.

These were all confirmed working rules and I even tried to generate an event without any luck. I also confirmed that the email service is still working.

Has anybody else seen this issue or know of a fix? We tried restarting the appliance but if that is the solution that is unfortunate.

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valkos

Did you check the CMC logs to see if there's an error ?

Are emails ever reaching your Exchange ? Maybe your Exchange admins have disabled SMTP un-auth emails (default Email Active Response connector settings) from being sent over the network.

Also check triggered rule actions to see if an email active response tool was initiated.

techguru

Sorry for the confusion...when I say they aren't executing I mean they aren't triggering. I checked the rules filter etc. where it normally shows xyz rule was triggered and nothing happened.

Anyways the reboot DID fix the problem but it's still pretty strange.

jrouviere

When you check the InternalRuleFired filter and don't see anything there it usually means that you are queuing data. Doubly so if restarting the service/appliance resolved the issue (and triply so if it comes back after).

There are a variety of articles you could review for this, but many of them refer to stuff you appear to already have tried, so here's one for the queuing of data specifically:

Success Center

If you'd like to see one of the general ones this covers quite a few scenarios that could relate:

Success Center