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Scheduled Reports Fail Intermittently

I am running the LEM Console and Reports (v5.3) on a Windows 7 system. I have six reports scheduled to run weekly on Monday morning at 9am. The reports were set-up in early December and are configured to save the output as a PDF on a network share. The tasks' configuration in Windows Task Scheduler shows each one set to 'run whether the user is logged in or not' with 'highest privileges'. The tasks run using a service account that is an administrator on the system, with a password that does not change, and that is stored within the task.

For the most part, they run without issue. However, this Monday the reports did not run - this is probably the third time this has happened since they were set-up a few months back. The 'report scheduler task' within LEM Reports shows:

Status: The task is ready to run
Last Run Time: Last Monday (instead of this Monday)
Next Run Time: Next Monday
Info: At 9:00am every Monday of every week

No changes have been made to the schedules. There are no errors in the 'History' of the actual Windows Task Scheduler tasks and nothing in the Event Logs on the server. In the past, the reports just started working again the following week, so I never spent any more time investigating. However, at this point it's becoming a regular-enough occurrence that I need to figure out what the problem is.

Has anyone seen similar behavior or have an idea what might be causing it? Thanks for the help.

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phil3

Hi, there.

It sounds like this is eventually going to be a Support call, but before you open a ticket, please turn on logging in your scheduled task, and wait for the task to fail one more time. When it fails, open a ticket and be prepared to supply the latest version of the log file.

To turn on logging in your scheduled task:

Open Task Scheduler.
Select the task that's failing, and then click Action > Properties.
Click the Actions tab.
Click Edit.
Add /l before the argument in the Add arguments (optional) field.
For example: /l "%ProgramFiles%\SchedINI\BATCHDay.ini"
Click OK to close both Properties windows.
After the task fails, grab the log file from %ProgramFiles%\SolarWinds Log and Event Manager Reports. It's called SWLEMReports.log.

Let me know if you have any questions about setting this up.

Thanks.

afiore

Will do. Thanks for the info.

Apollo

Thanks for the suggestion...however the /I argument prevents the schedule from running in my case. In addition the scheduler shows "running" in the status but the job never finished.

I've been troubleshooting this for some time without much luck as yet.

~Steve

phil3

Are you using /I, or /l? The correct option is to use a lower-case "L."

HTH

afiore

Steve,

Funny you should say that. About 4 months ago I was having an unrelated issue with scheduling tasks and support asked me to add the "/l" switch. When I did, it made my tasks disappear from the Windows Task Scheduler. While we were trying to figure why the switch was causing problems, I figured out the answer to my original problem and thus the "/l" switch issue was never resolved. I'd completely forgotten about it until I read your reply...

In any case, I've gone ahead and tried adding it back in to one of my existing tasks; we'll see what happens.

Phil,

Any suggestions?

phil3

You'll also want to be sure you have quotation marks around your argument, but not the /l.

Incidentally, if you want to test your task without waiting for it to fail on schedule, you can right-click on it in Task Scheduler and then select Run.

HTH