Main Monitor station for seeing group tickets

Currently we have a home grown system for our helpdesk and in our IT Department we have a TV on the wall and part of it shows the tickets in the queue for our department.

Is there anyway to do that with Web Help Desk? Like just show the "Group Tickets" part on the screen?

Only way I can really see how to do this is to have another Tech account logged in and have the "Group Tickets" selected. Waste of a Tech account though, anyone have any ideas?

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patricks

What's wrong with signing one of your techs in on the screen? They can sign on to another computer at the same time just fine.

blankenshipr

You can use the REST API to get ticket information. Probably could create a homegrown dashboard for WHD.

cashxx

Wasn't sure if it would work....something to test. Thanks!

patricks

Just thought of one caveat: I'm pretty sure whatever you have as a column set in group tickets is going to show up the same on both sides. Meaning that if you wanted a specific view for your monitor, the tech would have to use that view as well.