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Can I make it so closed tickets do not show in ticket queues?

I am needing to see if I can set a custom view or change a setting so that in ticket queues it doesnt show all the closed tickets and only show the open/pending/in-progress etc...

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mark.dangelo

In which ticket queues are you seeing closed tickets? I believe that by default, closed tickets will not show up under your "My tickets" nor "Group Tickets." I am unaware of such a setting to change this.

jttolbart

Hi Mark,

Thank you for your reply. The moment I read your response I thought about checking the default behavior for the status 'closed' in our web help desk setup. There I found a check box that was "Include in My/Group Tickets Filter" and it was ticked. I unticked it and it is now working properly.

mark.dangelo

Nice! Looks I learned something new as I didn't know that was an option!

For reference, here is where that setting is located.