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web helpdesk custom field map with active directory

i have to create few custom field like department, title, manager and map with active directory to automate the approval or reduce manual entries.

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kellytice

You can create Client Custom Fields and map whatever data you'd like to from AD into those custom fields.

Unfortunately, you can't map the manager name over to a Manager custom field and use that for an Approval Process.

You can, however, map Department over (without making a Custom Field, actually - you just have to make sure that "Departments" are enabled under Setup -> Companies and Locations).