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Adding Notes via the grid

Hello all,

during a testing perio I noticed that when I moused over the latest notes field in the main tickets display I received a '+' symbol and by clicking on this was able to add notes without opening the ticket first. I have since brought up a production system and no longer have this option, Can someone advise how to set up this option again as I cant find what I did to get it in the first instance

Thanks in advance

Dave

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conners

If you are using IE 8 or below this functionality is doesn't work, try another browser (which is advised for techs anyway) and it will work.

david_walsh

Thank you, works like a dream