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multiple tickets for the same thing

mhmit

i keep getting 3 tickets for the same incident at the same time.how do i stop this???

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percyplant

You can't easily stop people from submitting the same ticket, but ensure that they get email notifications for each new tech they create. Check the History of the tickets to see when and how the ticket was created? Are they replying to an already opened ticket which inturn is creating another new ticket?

Is this a new setup or something gone wrong with an ol installation..?

You can merge those tickets following the instructions on this page:

Success Center

mhmit

its a new installation and the tickets are generated automatically(ex.node x is experiencing 60% threshold) ticket number 897..... i'll get three right in a row

percyplant

Do you have any WHD Tasks that copy tickets? or actions rules that trigger/change something? Or Parent and Child tickets?

mhmit

it appears its not creating multiple tickets but rather sending 3 emails out at once for the same ticket(so 3 separate tickets... i'll get 9 emails)