Service Catalog

Question

Has anyone created a Service Catalog with Web Help Desk?  Not sure if its even possible.

rnoorigian · Answer

Eric -

Hello my name is Robert and I like what you have done here is there a way you could explain to me how you did this i am just setting up web help desk now

thanks

Bob

elee · Answer

Greetings, kjette!

I had the same need and greatly disliked the idea of manually typing (and updating) all of the Request Type categories into an Excel spreadsheet for usage as my organization's service catalog.

In order to facilitate this so that it wouldn't require manual work and manual updates when Request Types changed, we ran an ODBC connection into Excel:

Paired with Slicers and any other type of filtering, you get a tidy, automatically-updated workbook which you can use to distribute your respective Service Catalogs.

I hope this helps! Please let me know if you need any assistance in the deployment of this type of solution.

Very Respectfully,

Eric Lee