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Forwarding tickets

Is there a way to automatically forward a ticket to a specific person or persons? Ex. cc: Facilities tickets to CFO and Controller?

I have built an action rule and it will send an email, but it doesn't allow them access to the ticket. They need to have access in order to

see the kind of ticket (I have Facilities Requests with sub-categories) and any notes that may be added to the ticket.

At this time I have not found an automated way to do this. Please help.

Thanks,

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kbolds

You should be able to set request types to auto-assign to a specific lead tech.

rmhvh12

Thank you.

pattersonl

Can I add Client e-mail to the Automated Ticket? For instance, onboarding a new employee involves other departments where users are listed as Clients but not as Technicians. A new employee needs up to six departments to complete the process and it is a workflow. This has to happen before the next step can happen.

Any help is appreciated.

Lori