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Error after update to 12.5.1

After the update to the latest version, the automatic ticket creation gives us erros.

Nothing changed, we just did an update to the latest version.

When i confirm the settings on the incoming email i get this error:

E-Mail Account was updated successfully. However, the following error occurred while attempting a connection with the mail server:

unable to find valid certification path to requested target

Any ideas on where to search? I opened a support case but no response yet.

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pabely

Try this Web Help Desk stops collecting email after an SSL Certificate update - SolarWinds Worldwide, LLC. Help and Support

jonathanverstraete

Thank you! This solved the problem

An additional question. In certificates there is one certificate tomcat that keeps returning. Problem is that our clients now get the message that the site to whd is nog trusted. How can I force WHD to use the other certificate?

Screenshot:

Kind regards

Jonathan

image001.png

pabely

Use the Portecle Tool (within your WHD program folder) to access your keystore (keystore.jks file) and check the details within that.

Example of it's procedure (although from a CA reply by Go Daddy) can be found here Install new SSL certificates with GoDaddy - SolarWinds Worldwide, LLC. Help and Support

jonathanverstraete

I have the 2 cert in the keystore but apparently whd uses the tomcat as primary cert. I want it to use the other one.

Jonathan