I have an issue with my FAQ's not being available to Clients. Since I am new to WHD I have been combing any help info. that is out there in THAWCK.
It seems that I have the FAQ's in there correctly so I am thinking this may be an issue with the version. I found the following information and although it doesn't list FAQ's Client issues
it does list an FAQ issue. Could this be my issue possibly. The FAQ's are marked for both Tech's and Clients to see. We have not installed this HOT Fix 1.
WHD 12.6 Hot Fix 1 Release Notes Updated December 13, 2018This hot fix is now available on the Customer Portal. For assistance, contact SolarWinds Technical Support.This hot fix provides the following improvements:
- Custom fields now save data in all situations
- High asset volume performance issues are resolved
- Linked client account no longer restricts views in some situations
- Apache Tomcat version information no longer displays in HTTP 404 pages
- "Use as FAQ" now behaves as expected
- Improved functionality with archived request types
- Dashboard widgets no longer time out
This hot fix requires Web Help Desk 12.6 installed on your Web Help Desk server.
