Setting to notify customers of new ticket

What setting do you need to adjust to automatically email a customer once he submits a ticket via email. I thought it was the setting Auto-Reply to client set to Ticket Creation only. That doesn't seem to do it. Is there another setting that I have missed?

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bknight

Actually I figured out the problem. I was doing the testing and I was also the person setup to be assigned the incoming ticket. Therefore, I was receiving on the the Tech ticket assign notification and not the customer notification of the new ticket. Once I changed that to assign the ticket to someone else, the setting worked as I expected.

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patricks

Looks like with that config set on our setup, customers get the email back. Moving it to 'never' stops the emails. Are your outgoing emails working?

bknight