Technical function of setting a note on a ticket as the solution

byrona

I am new to WHD and I am curious if setting a note on a ticket as the Solution has any technical function other than to flag it as green for easier searching?

kellytice

That is mostly it - that way if there are 10 notes from different techs, etc... you can easily see which one had the 'solution'.  

One other possible use, just a visibility thing:

• You can add the field to your ticket view so that if there is a 'solution' note marked it will be displayed in its own column.   To do that you'd click the pencil icon on the view and then drag the Solution field over to the left and Save it:
  
  Then it will show like this in the ticket view; as you can see it is now on its own column and that column doesn't have the clutter of other notes: