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override approvals - how do I set up to allow techs to override?

boslaw

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conners

Unfortunately you can't as only admin accounts can override approvals

boslaw

thanks. I'm finding this system incredibly inflexible.

kjette

There are a number of items that make you scratch your head as to why they aren't included.

shift4corp

It didn't take me long to start feeling the same way. It seemed like this product would meet our needs, but the more we try and customize, the more we find that there arent ways to do it. It's really frustrating.

michelle.ray

Can you explain how the admin can override? I am the admin for our system but it still seems that once a ticket is in the approval process even I cant change that.