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Canned Responses for Ticket Notes

byrona

In WebHelpDesk is there a way to have canned or pre-written responses that can be quickly added to ticket notes?

Thanks in advance for any responses.

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Accepted answers

byrona

I just confirmed with SolarWinds Support that canned or template based responses are not currently supported in the product.

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wdkunkel

What browser are you using?

You might be able to use something like this:

chrome.google.com/.../ddoijapfgfbaaehaegnddlbnmcbngkpi

On Tue, Oct 18, 2016 at 6:50 PM, byrona <communityteam@solarwinds.com>

byrona

Thanks for that info; however, I was asking to find out if any such feature existed in the WebHelpDesk product as is common with other ticketing systems.

byrona

I just confirmed with SolarWinds Support that canned or template based responses are not currently supported in the product.

byrona

I just opened a feature request for this.