Audit Logging WHD Settings

scoombs1

Is there a way to see who and when changed a setting in WHD backend?

icarriere

Yes. There is Audit Logging in Web Help Desk. However, this must be configured in advance of the event.

Steps:

1. Log in to the Web Help Desk server as an administrator.
2. Stop Web Help Desk
3. Navigate to <WebHelpDesk>\conf.
4. Open the tomcat_server_template.xml file in a text editor (such as Notepad).
5. Locate and uncomment the following code:
   className="org.apache.catalina.valves.AccessLogValve"
   directory="../../log"
   prefix="localhost_access_log"
   pattern="common"
   resolveHosts="false"
   />
   The directory should be /log.
   For additional detail, set the pattern parameter to combined. This value generates log that charting utilities (such as awstats) can understand.
6. Start Web Help Desk
7. Navigate to <WebHelpDesk>\log,
   This directory contains the localhost_access_log.txt file. Open the file in a text editor to view the logging. 

Regards,

Isaiah Carriere

Web Help Desk Consultant
Adeptec: SolarWinds Training and Professional Services

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