Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Only see my open tickets

One of the things I absolutely hate about this product, and I am hoping it is something I am not doing, when I click on "My Tickets" I have to select my username in the Query. it should automatically show only my open tickets. And it is the same thing for the Group Tickets. Why would anyone want to see the closed tickets by default.

Is there a way to make these changes?

Find more posts tagged with

Accepted answers

All comments

matt8

You definitely have some misconfiguration as out of the box, this is not how this product works. Your expectation of "My Tickets" showing all tickets assigned to you is the default behavior with a properly configured environment.

My first guess is that perhaps you are not added to any tech groups, that the tickets in question belong to. I would start there

williamsje

OK, I only see my tickets but I am see all of them, even the closed ones.

How can I only see my open tickets by default?

Thanks

James Williams

P: (574) 970-4518

WilliamsJE@Welchpkg.com

Welch Packaging Group I “Making a Difference”

image001.png