Engineering Toolset Workplace Studio failing to load in windows xp

Went to start the workplace studio and got the deadly windows "Solarwinds Workplace Studio has encountered a problem and needs to close". It appears to be getting a signature error. The PC is windows XP and the Solarwinds toolset in version 10.1.0.30. Here is what the log is showing;

2009-06-08 09:02:45,175 [1] ERROR SolarWinds.Toolset.IEE.HostApp.AppLoader - WorkspaceStudio experienced an unhandled exception:
System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 29, position 130.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
   at System.Xml.XmlTextReaderImpl.Throw(Int32 pos, String res, String arg)
   at System.Xml.XmlTextReaderImpl.ParseQName(Boolean isQName, Int32 startOffset, Int32& colonPos)
   at System.Xml.XmlTextReaderImpl.ParseAttributes()
   at System.Xml.XmlTextReaderImpl.ParseElement()
   at System.Xml.XmlTextReaderImpl.ParseElementContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at SolarWinds.Toolset.IEE.ExternalToolsUpgrader.Upgrade(String filename)
   at SolarWinds.Toolset.IEE.ExternalToolsRegistry.LoadFromFile(String filename)
   at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadEngine(Form f)
   at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadApplication(IeeMain frm)
   at SolarWinds.Toolset.IEE.HostApp.IeeMain.tmAppStart_Tick(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

I'm guessing something got corrupted but not sure what. Thanks for any help.

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greg

MadDog - Looks like there is something in the External Tools configuration that is causing the load error.

Try this, navigate to your settings folder (C:\Documents and Settings\<your user name.domain>\Local Settings\Application Data\SolarWinds\Dashboard and find the file named ExternalTools.xml, rename it to something else and then try to start the application.

If that fixes it, send me the file you renamed and we will have a look-see.

HTH,

Greg

Maddog

Renaming the file did help load more into the workplace studio but it still failed to load. Here is a copy of the log.

2009-06-08 14:45:11,935 [1] ERROR SolarWinds.Toolset.IEE.HostApp.AppLoader - WorkspaceStudio experienced an unhandled exception:
System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at SolarWinds.Toolset.IEE.HostApp.Toolbar.ShortcutBar.Deserialize(String filename)
   at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadApplication(IeeMain frm)
   at SolarWinds.Toolset.IEE.HostApp.IeeMain.tmAppStart_Tick(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
2009-06-08 14:45:11,935 [1] ERROR SolarWinds.Toolset.IEE.HostApp.AppLoader - WorkspaceStudio experienced an unhandled exception:
System.Exception: Unhandled thread exception in Workspace Studio; see inner exception for details. ---> System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at SolarWinds.Toolset.IEE.HostApp.Toolbar.ShortcutBar.Deserialize(String filename)
   at SolarWinds.Toolset.IEE.HostApp.AppLoader.LoadApplication(IeeMain frm)
   at SolarWinds.Toolset.IEE.HostApp.IeeMain.tmAppStart_Tick(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   --- End of inner exception stack trace ---
   at SolarWinds.Toolset.IEE.HostApp.AppLoader.Application_ThreadException(Object sender, ThreadExceptionEventArgs e)
   at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
   at System.Windows.Forms.Timer.TimerNativeWindow.OnThreadException(Exception e)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(Form mainForm)
   at SolarWinds.Toolset.IEE.HostApp.EntryPoint.Main(String[] args)

greg

MadDog - Move all of the files from the \dashboard folder to somewhere else (to back them up, this will set you back to the default setup). Has anything recently changed on this device, like, locale maybe?

--Greg

Maddog

Moved all the files and Workplace studio loaded. Now I need to install the devices. I'm not sure why this got corrupted. My guess is that the Workplace studio was running in the backgound on the PC during an update process. Something got hung up causing the PC to lock. I did notice the PC locked up one morning several days ago. I'm not sure what process hung or why but it is good to know how to fix this problem should it reoccur. Thanks for your help.

joehanly

Hi All

One other area to look for this type of behavior is in the tabs Sections in C:\Documents and Settings\<your user name.domain>\Local Settings\Application Data\SolarWinds\Dashboard\saved tabs

Look for any tabs with a 0 byte value and pull them out of that folder and then try and reload again

This has resolved for some customers i have who have reported the same issue.

Thanks

Joe

rutgerht

Experienced the exact same issue on Windows 2008 Server. Renaming ExternalTools.xml under C:\Users\<user_name>\AppData\Local\SolarWinds\Dashboard as described by greg@solarwinds.net

resolved the issue for us.