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Is there a way to disable, "We're sorry, your e-mail address is not authorized to update?"

We have tickets that are sent to a group email address (distribution list) and the members of that group may need to update this ticket on occasion. But, they will get the error message, "We're sorry, your e-mail address is not authorized to update" reply. Is there a way to disable this "feature"?

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bshopp

Not that I am aware of besides adding their individual emails, but checking into.