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Custom Fields not coming over when I merge tickets

I have two requests I created one has all the data for a new hire in the custom fields. The other has all the hardware data for a new hire at our company. When I say merge tickets the only data that shows in the custom fields is the data from the ticket its being merged into. Can someone please explain to me why this is or have any suggestions on what I can check?

Thanks

Chad

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rickstevens

maybe a silly question, but do both ticket types have the same custom fields enabled?

chadschu763

well I have two completely different request types setup with two completely different sets of custom fields so I don't want fields showing up on a request that doesn't need it? Is there way to have them enabled but not show on the other request?

Thanks

Chad

rickstevens

Have you checked the SQL table to see if the field appears in all ticket types? Its maybe populating the data, but not displaying it on the ticket.