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Using O365 Exchange for emails in WHD

Hi all,

Recently deployed WHD, have one question about email settings. We use O365 for Exchange and every so often I notice that notification emails don't get sent out. When I check under Setup > E-mail > Outgoing Mail Accounts I see a red error box next to my "Outgoing Mail Accounts" setup. The fix is usually just to go in and make a change, save, change it back, and save. The error box turns green and things are good. Any ideas why this happens? It's quite annoying as it's not obvious that emails aren't being sent unless you go into WHD and notice the errors. The settings I have are below, do I need to change my settings? Has anyone else had this happens? Thanks for any help!

SMTP Server: smtp.office365.com Port 587 SSL CHECKED

Default: Yes

SMTP Authentication: Simple

SMTP Username: helpdesk@domain.com

SMTP Password: Password of the account

Friendly Name for Web Help Desk E-Mail Address: helpdesk@domain.com

Web Help Desk E-Mail Address: helpdesk@domain.com

Accepted Domains: *blank*

Incoming Mail Accounts: helpdesk@domain.com

Advanced E-Mail Properties: *blank*

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typhoon87

What version of WHD are you on? If its a release prior to 12.5.1 Note 12.5.2 was just released the connector does not officially support O365 and has known issues pertaining to sustained connectivity. Here is the KB on it Intermittent connection to the Incoming Mail account using Office 365 - SolarWinds Worldwide, LLC. Help and Support the recommended solution is to upgrade.

andrewbsd

We are running: 12.5.1 - Build #12.5.1.88

So it must be a different issue as it was meant to be fixed in this release? Are you saying the bug is back in 12.5.2?

typhoon87

Not back I just wanted to note 12.5.2 came out last week, in that build there is an additional fix for O365 support if the mailbox has subfolders. If that's not your cause a support case may be necessary.

muellerm

I've had this issue for years through many versions of WHD and multiple support tickets without a permanent resolution. Currently on 12.5.1 - Build #12.5.1.88

This happens multiple times a day. Most of the time it resolves itself and I don't need to go into settings and re-save like you are doing. But sometimes I do. I can be actively logged into the email account and WHD will be giving the connection error. I have two instances of WHD, each with their own email account, and both have this issue.

Here's a screen shot of the outgoing email history screen of my WHD from the past hour:

So, I'd love an actual resolution to this problem as well.

garymccune

Same here.
I'm not seeing a working solution though.

This is the most recent forum post on it:
https://thwack.solarwinds.com/message/380078#380078