Anyone else experience an issue with a newly created ticket double-emailing? This is not every ticket and doesn't seem to be specific to a particular client either, though it does seem to only occur when ticket is created under a certain request-type. Problem is I have not created any rule that would cause this double-email phenomenon and cannot seem to find anywhere in the tech/level/email settings that would cause such a thing. See attached image:
See how two email blasts were sent to the techs at the same time? Can't seem to figure out what is causing this...
