I set resolution status to auto close in 3 days, yet, i am trying to prevent techs or clients from being able to directly change a ticket to closed status manually.
Hi
There is an option in Setup> Techs>Tech Permissions where you can enable or disable the ability to close tickets for each particular Tech Group.
For Clients there is a setting in Tickets> Options called Enable Cancellation By Client- I think Clients only ever get the option Cancel a ticket, not set it to Closed, but you can switch that off anyway or limit how far into the call progress they can do it.
Thanks
Thank you...the tech permissions feature had a few areas of definition that i need clarification on. this is a very helpful feature.
