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Reassigned ticket to different tech, WHD not emailing new tech about it... why?

mikes3

How do I get WHD to email tech's when they've been assigned a ticket?

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blankenshipr

Go to Techs > Techs, and on each tech's record, update the notification settings. Techs can also do this individually by going to Setup > My Account.

mikes3

Thing is I have this checked for each Tech. And the Group Manager gets an email... so smtp connectivity is working. ???

mikes3

O, you know, I was assigning tickets to myself and I'm an 'admin' and not getting a reassignment notification. Does the 'admin' account not get ticket notifications?!

jdavidson

I'm experiencing this issue too. Tech users get assignment notifications but admin users don't. I've logged the ticket with Solarwinds...

conners

If you assign a ticket to yourself you won't get an assignment notification

mikes3

"If you assign a ticket to yourself you won't get an assignment notification"

That's not true. You do if you are a tech.

mcgeg

I have a similar issue where it is not emailing tech groups.

I have had a call logged for weeks now and keep getting told they are looking in to it.