Setting up Awaiting Input notification emails

Sheppie

I have an automation rule

Screenshot 2026-08-26 111649.png

set up to notify requesters when the status of their ticket is changed to Awaiting Input so they'll know to do something.

I'm wondering if there's a way to get the notifications to continue, daily, until the end of time or until they reply.

hboyd

Hi - not to the end of time, but there is a 3 strike automation rule outlined in the admin guide that has a similar function to what it seems you're looking to achieve:

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/automation-rule-to-mirror-3-strike-policy.htm