We would like to ask whether it is possible to modify the Requester field of a ticket through a custom automation rule.
We have noticed that the platform allows us to create rules to update almost all ticket fields, with the exception of the Requester field.
Our requirement would be to automatically replace the original requester with one of our service users immediately upon ticket creation.
Could you please confirm whether this configuration is supported, or if there is an alternative approach that would allow us to achieve this behaviour?
