Out of Office Alerts

dlollar

Is there a way for those tech license to mark themselves as out of office and auto forward tickets to their coverage? Our help desk team has to manually assign certain tickets but they don't know when users are out of the office. It would be great for techs to be able to manually assign a delegate when they are out of office.

PGollmer

From the Platform view they need to click in the upper right hand corner where their photo or initials are and select "Profile" from there they can select the "Settings" tab and right on the bottom is a out of office option. They can set the start date and end date as well as where to send tickets - I believe it will only reassign if there is a update to the ticket. Also the out of office message will be left as a public comment on any tickets that get updated.