We have found a number of emails that I would expect to have generated Incident Tickets, didn't. I'd like to see why they didn't. Is there a place where I can see how an email was processed and why it didn't get created?
There is a section specifically looking at email logs - https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/email-logs.htm If you do not find the email you'd expect there, you can open a ticket with support - technicalsupport@solarwinds .com
