We are in the process of importing our old help desk tickets into SWSD using the REST interface, and so far things have gone well. We are trying to import these as closed tickets and there does not seem to be a way to import a new ticket with any status but New, so I thought I would update the ticket after creation, but I cannot for the life of me get the getIncidentById call to work. Seems like a pretty basic call, but this simple CURL example (Windows) fails with a "Request Not Acceptable". Anyone have better luck?
