IF YOU TAKE THIS POLL BEFORE FRIDAY JULY 12TH OR FROM THE COMMAND CENTER VS. THE MISSION, YOU WILL NOT RECEIVE MISSION CREDIT
AI isn't always the answer when a user has a problem. Somethimes the user just needs a bit of human contact and reassurance. Somethimes they don't even know what the problem is. Then again sometimes the person on the helpdesk could be replaced with an actual desk and be just as effective.
Same drawback for me being on air gapped network. Soon I hope our own models can run trained AI models locally without need for AWS or Azure!
I have to say all of the above. It could save cost, Drive insights, will improve user and employee experience, and increase efficiency.
We are a small company, and anything be put between the IT staff and our co-workers (Virtual Agent or AI tools) is generally frowned upon and our co-workers by-pass it and walk down the hall and knock on our doors. They want a one on one experience with the IT person they know & trust.
you are not alone. I dont think the size of the org matters much. We all want to talk to someone we trust. This can be changed, but oh so slowly...
All of them are beneficial in some aspects but sometimes AI doesn't always know best or give accurate answers. Case in point - I had an automated AI response to a ticket I put in for some software just yesterday. The AI response was completely irrelevant because not only did we not have the version it gave me information on, that version is no longer even available. Even worse was the fact that the AI thing even asked me for our account number/name so it could look up our information.
Security concerns with programming "ai", this is the internet by the way.
It could be a combination of all for sure.
AI is for backend automation. People are for user facing experiences. Nothing more irritating than a helpbot loop.
\m/
