IF YOU TAKE THIS POLL BEFORE FRIDAY JUNE 9TH OR FROM THE COMMAND CENTER VS. THE MISSION, YOU WILL NOT RECEIVE MISSION CREDIT
\m/
We use SysAid and are happy with it!
We actual have two ticketing systems. Would like to unify them into one solution, if it can provide the things that each of the current systems do well but the other does not.
We're in the middle of switching from Remedy onsite to Service Now in the "cloud." Everything seems to be "cloud" now. Not sure how I feel about it since our IT budget about doubled.
Bill
Its ITIL/ITSM vs ADo/DevOps... Two systems that seem to be at odds with each other. Not sure how to merge a traditional service desk with dev ops service desk.
SolarWinds Web Help Desk! Another FTE on our team!
I have logged a feature request. I don't think it's high on their agenda. It's really the only flaw I've observed. We have our service hours set (built in) however, there is no widget or script to "stop the clock" on pending requests for the dashboards so our numbers are way skewed.
We have Marval, the most staggeringly useless product ever concieved, then two separate ones for HR and maintenance. Nothing will convince them to move to a unified platform.
I'm in-between positions, hopefully starting a new one soon with a company that uses SolarWinds. Once I do I will definitely be reviewing their service desk and ticketing system(s) and if necessary recommending changes.
That is a great point. the ability to have custom service hours. Sounds like a change request for the dev team at Samanage / SolarWinds. You should submit that.
Yes, Solarwinds Service desk. You need to fix, or create a widget for customers who do not provide a 24x7 SLA. The clock keeps ticking after hours and weekends. Not fair to our support staff.
We are migrating away from our partner like a divestiture. We need to stand up our own solution. I am looking at SolarWinds Service Desk, but it's coming up short since it doesn't have a RMM type solution and SaaS patch Management. NinjaONE, Atera, Pulseway, Kaseya, and many others offer the SaaS based local patching for Windows and 3rd party applications. even the new GoTo Resolve. Also no End Point Protection. As much as I love SolarWinds Service Desk, I am not sure I can afford to move to it.
We use NexGen as a way to create work orders and track issues, fixes, and inventory. Also there is a customizable element to NexGen and you can work with the people at NexGen and tailor the program to the needs of your company.
Multiple ways to connect with technical support, confusing our walk-up customers.
PALO-ALG - Logging.xmlPalo Alto Networks ALG Security Technical Implementation Guide :: Version 2, Release: 3 Benchmark Date: 27 Oct 2022
Alert Cleared.htmlHello, I would like to share the HTML template details we have prepared so that Solarwinds alarms can become more meaningful. It can list alarm object details and connected device details separately in HTML template. Except for object and device details, you can easily add custom property information…
Cisco ASR Devices.pollerCisco ASR Devices
SWQL is built on the framework of SQL and as such supports most of the standard clauses as part of a query. A very simple example query is: SELECT Caption, IPAddress, Vendor, ResponseTime FROM Orion.Nodes Dissecting this query is relatively straightforward: show some fields (Caption, IP address, Vendor, and Response Time)…
