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WebHelpDesk Warranty Exp date incorrect

HI,

I am setting the purchase date on assets, then choosing a 3 year warranty but the Warranty exp date is the same as the purchase date.

See below as an example

Purchase Date	12/12/2014
Warranty Type	3 Years
Warranty Exp.	12/12/2014

Am I doing something wrong ?

Any guidance is appreciated.

Thanks.

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Accepted answers

typhoon87

What is the expiration in months? If you go to setup --> Assets --> Types --> Warranty Types --> the look at the type name and compare the expiration. You can call the warranty type essentially the display name anything but if the expiration is not set up correctly it will cause the dates to be incorrect.

All comments

bvondeylen

Do you create a Purchase Order and fill in data from the Asset into the Purchase Order, or are you doing this directly within the Asset?

I am using the Purchase Order and WHD 12.2.2 and it is working for me.

mhpseit

I dont use PO's. I enter the information straight onto the Assett.

I have looked at the assett option but can't see anything related.

Beginning to wonder of there is something wrong on the database.

typhoon87

mhpseit

Sorted, thanks for your help :-)