tbh, I had to look this term up. Actually - makes sense with a large organization that might be distributed across multiple geographic areas or experience levels. Couple that with SAM and Network monitoring - more rounded trouble shooting.
The user experience is always important, from application availability to themes etc. even a Dark Mode... #darkmode #bumpsquad Understanding what MS teams is going or your UCaaS phone system. SAP, or other application which the user is accessing. How Citrix is processing, is there high utilization. Having a UX dashboard which combines a lot of SAM and other things together would be ideal.
I agree that the end user experience is important but the question relates to monitoring of that experience and that has always been a difficult thing to quantify in our experience and therefore has not had a high importance except in an ad-hoc fashion.
It is a very useful tool but not always able to be fully realized. For example due to certain types of businesses you may not be able to set up a dummy transaction to test/validate/simulate the user experience. Being able to at least gauge the business service is up and accessible is in itself extremely useful. The downside is that as your application changes the user interface may change during an deployment and then you have to go back and reconfigure your user experience monitors....that can be a full time job in a large environment.
Bringing the data together is a big one. SAM is great, but easily adding netpath to that data in a single dashboard. THe same is true for Pingdom/WPM, but lets add the API monitoring of the SAAS from SAM. Testing some SaaS with seum is helpful, others may require API only. OR they provide a dasboard.... Ugh. Bringing this together easily? SAM can do a lot. But it still is problematic. Tighter reporting integration from SAM and Pingdom would be good. SAM doing the reporting. Other comments below are also helpful - monitoring citrix or your azure virtual desktops, dealing with application changes that break your SEUM testing. Pingdom RUM may be able to help, but I need a better way to sell it and combine all the data. Back to my first statement - bringing the data together - seems to be Orion's main strength, and getting more of that data from various sources would help validate the user experience across multiple apps.
I can't count the times that everything is showing up and green but the users either can't get in or have other issues not seen by us. And in the end it is the users that pay the bills..
Some folks can get a bit testy with their experience if it's lacking
if it affects current operations, then yeah
Our users are the reason we are here, so UX is extremely important.
The better the interface, the faster you get needed information. With a bad UI, using a monitoring tool can be slower than looking yourself.
Alright!
