It would be great to have the ability to snooze a ticket that was created many months in advance of the need. This would allow the ticket to be in the system but not be visible until it is needed.
This would be ideal to hide tickets from the stack that don't need to be actioned yet, then have them pop back up or send a notification. It would be a much more satisfactory way of utilising the "Scheduled date" since the time/ date on it's own cannot be used for a trigger for an action rule, it's pretty much pointless. I can create an action rule to hide it but not to unhide it without going in & manually editing the ticket.
Agree, I don't use the scheduling feature because it doesn't "hide" the ticket, nor bring it to the top when the date is reached.
