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FEATURE REQUEST - DISABLE EDITING OF ROUTED TICKETS TO TECH AND VIEWING ENTIRE TICKET IN REPORTS

I would like to add the below feature to the next possible update of Web Help Desk:

1. Under client history when logged in can you have the custom ticket fields that are created be disable from be edited after the ticket have been created or rerouted to the necessary tech or for approval or can only be visible by the client. (CASE #: 996175)

2. When a report is generated and the select tickets PDF option to view selected ticket the PDF report should include the information in the actual ticket request (Ticket Custom Fields) that were filled out by the client.